2026 Therap North Carolina Conference: Full Schedule

You will be able to validate your attendance (Check-In to sessions) using your personal schedule.

8:00am EDT

Registration

Thursday June 18, 2026 8:00am - 9:00am EDT

TBD

Thursday June 18, 2026 8:00am - 9:00am EDT
TBD

General

9:00am EDT

Welcome & Regional Plenary

Thursday June 18, 2026 9:00am - 9:50am EDT

Ayrsley Grand Ballroom

Thursday June 18, 2026 9:00am - 9:50am EDT
Ayrsley Grand Ballroom

General

10:15am EDT

Tips and Tricks for EVV Success

Thursday June 18, 2026 10:15am - 11:00am EDT

Ayrsley B

Join us as we discuss developing cogent policies and procedures, training your staff how to check-in/out of EVV services, managing visits and sending them to HHA.

Therap Presenters

Whisper Ledbetter

Support Specialist, Billing Team, Therap Services

#N/A

Rachael Tuck

Senior Support Specialist, EVV Team, Therap Services

State of Residence:
Georgia

What year did you begin working in the field?
2005

What year did you start working at Therap?
2021

LinkedIn Profile Link:
https://www.linkedin.com/in/rachael-tuck-a95452341/

What is your favorite thing about working for Therap?

I love the innovation, the teamw... Read More →

Thursday June 18, 2026 10:15am - 11:00am EDT
Ayrsley B

Billing

10:15am EDT

A Comparison of Case Notes, ISP Data, and Time Tracking

Thursday June 18, 2026 10:15am - 11:00am EDT

Ayrsley A

In this session, we will compare the use cases for Case Notes, ISP Data, and Time Tracking. You will gain a clear understanding of the advantages and workflow for each module, enabling you to choose the right one for your documentation needs.

Therap Presenters

Felicia Fox

Senior Support Specialist, Therap Services

State of Residence:
North Carolina

What year did you begin working in the field?
2011

What year did you start working at Therap?
2025

Accreditations you want to note
Master's Business Administration, QIDP (Qualified Intellectual Disabilities Professional)

What is your favorite thing abou... Read More →

Treka Wimbush

Senior Support Specialist, Therap Services

State of Residence:
South Carolina

What year did you begin working in the field?
2010

What year did you start working at Therap?
2021

Accreditations you want to note
Charting the Life Course Ambassador

What is your favorite thing about working for Therap?

Supportive team environment

What'... Read More →

Thursday June 18, 2026 10:15am - 11:00am EDT
Ayrsley A

Service Delivery & Documentation

10:15am EDT

Introduction to Therap AI, Part 1

Thursday June 18, 2026 10:15am - 11:00am EDT

Ayrsley C

Learn how Therap is harnessing HIPAA-compliant AI to revolutionize documentation. Discover the QA Assistant to slash staff time and boost accuracy with real-time notifications for potential GER and Vital Signs events. We will also explore AI Summaries session covering T-Logs, Case Notes and ISP Data

Therap Presenters

Caiti Woodburn

Assistant Director of Support, Therap Services

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services

I am based in North Carolina, a dedicated nurse since 2005 and a member of the Therap team since 2013. As the Associate Director of Interoperability, I specializes in our MAR and Health forward modules, Health Information Exchanges (HIEs), APIs and strategic AI initiatives. My work... Read More →

Thursday June 18, 2026 10:15am - 11:00am EDT
Ayrsley C

Therap AI

11:15am EDT

Reporting For Billing

Thursday June 18, 2026 11:15am - 12:00pm EDT

Ayrsley C

Learn how to leverage Therap's comprehensive reporting tools—including Dashboards and Business Intelligence—to catch billing errors before claim submission and strengthen compliance and audit readiness.

Therap Presenters

Whisper Ledbetter

Support Specialist, Billing Team, Therap Services

#N/A

Leon Odell

Senior Support Specialist, Billing & EVV, Therap Services

State of Residence:
North Carolina

What year did you begin working in the field?
2012

What year did you start working at Therap?
2025

Accreditations you want to note
Certified Trainer 2017-2025

What is your favorite thing about working for Therap?

Flexibility coupled with autonomy and di... Read More →

Thursday June 18, 2026 11:15am - 12:00pm EDT
Ayrsley C

Billing

11:15am EDT

Deeper Dive into Therap Connect

Thursday June 18, 2026 11:15am - 12:00pm EDT

Ayrsley B

Discover the benefits of using smart devices to enhance the quality of care for Individuals! We will review all available devices, as well as discuss any future devices (as available).

Therap Presenters

Felicia Fox

Senior Support Specialist, Therap Services

Treka Wimbush

Senior Support Specialist, Therap Services

Thursday June 18, 2026 11:15am - 12:00pm EDT
Ayrsley B

Health Support & Tracking

11:15am EDT

Quality Assurance 101: What's the Plan?

Thursday June 18, 2026 11:15am - 12:00pm EDT

Ayrsley A

You already know what the state regs are that you need to meet, how do you ensure you're set up to do so? Join us to learn about the importance of Quality Assurance plans and the revolving cycle of QA, including key players and agency decisions.

Therap Presenters

Johanna Kroth, M.Ed

Senior Support Specialist II, Therap Services

Rachael Tuck

Senior Support Specialist, EVV Team, Therap Services

Thursday June 18, 2026 11:15am - 12:00pm EDT
Ayrsley A

Service Delivery & Documentation

12:00pm EDT

Lunch

Thursday June 18, 2026 12:00pm - 1:00pm EDT

Pre-Funtion

Thursday June 18, 2026 12:00pm - 1:00pm EDT
Pre-Funtion

General

1:00pm EDT

Build Your Own EVV Report Card

Thursday June 18, 2026 1:00pm - 1:45pm EDT

Ayrsley C

How is your agency truly performing with EVV compliance? This session guides you on creating your own EVV Report Card by reviewing the key indicators that states evaluate. Learn to track crucial metrics like matching EVV records to claims, the percentage of manual edits, and more, to ensure your agency excels in compliance.

Therap Presenters

Leon Odell

Senior Support Specialist, Billing & EVV, Therap Services

Rachael Tuck

Senior Support Specialist, EVV Team, Therap Services

Thursday June 18, 2026 1:00pm - 1:45pm EDT
Ayrsley C

Billing

1:00pm EDT

Making the Individual Plan Work for Your Agency

Thursday June 18, 2026 1:00pm - 1:45pm EDT

Ayrsley B

Walk through creating and configuring Individual Plan Templates that reflect person-centered information, goals, and outcomes.

Therap Presenters

Johanna Kroth, M.Ed

Senior Support Specialist II, Therap Services

Treka Wimbush

Senior Support Specialist, Therap Services

Thursday June 18, 2026 1:00pm - 1:45pm EDT
Ayrsley B

Quality Assurance & Reporting

1:00pm EDT

Introduction to Therap AI, Part 2

Thursday June 18, 2026 1:00pm - 1:45pm EDT

Ayrsley A

This session offers a preview of upcoming AI capabilities within Therap, highlighting how new tools are designed to support providers. The session will preview emerging features, explain the thinking behind them, and discuss how they may shape documentation, quality assurance, and provider workflows.

Therap Presenters

Caiti Woodburn

Assistant Director of Support, Therap Services

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services

Thursday June 18, 2026 1:00pm - 1:45pm EDT
Ayrsley A

Therap AI

2:00pm EDT

Going Mobile with Therap's mobile application for iOS and Android - Hands-On!

Thursday June 18, 2026 2:00pm - 2:45pm EDT

Ayrsley A

Join us for a Hands-On session, designed to walk through all available mobile application modules. This session will allow you to use and enter data on your own mobile device using an available DEMO Account

Therap Presenters

Felicia Fox

Senior Support Specialist, Therap Services

Treka Wimbush

Senior Support Specialist, Therap Services

Thursday June 18, 2026 2:00pm - 2:45pm EDT
Ayrsley A

Service Delivery & Documentation

2:00pm EDT

Unlock the Power of Questions: Exploring the Versatile Questionnaire Module

Thursday June 18, 2026 2:00pm - 2:45pm EDT

Ayrsley C

ISP Programs not working for a specific form your agency needs to complete? Join us for a deep dive into using Questionnaires with Case Notes, Individual Plan and Priority List modules.

Therap Presenters

Johanna Kroth, M.Ed

Senior Support Specialist II, Therap Services

Leon Odell

Senior Support Specialist, Billing & EVV, Therap Services

Thursday June 18, 2026 2:00pm - 2:45pm EDT
Ayrsley C

Service Delivery & Documentation

2:00pm EDT

Crafting Your Agency's AI Policies and Procedures

Thursday June 18, 2026 2:00pm - 2:45pm EDT

Ayrsley B

Worried about the use of AI at your Agency? We will deep dive into crafting agency policies/procedures/guidelines for the use of AI.

Therap Presenters

Caiti Woodburn

Assistant Director of Support, Therap Services

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services

Thursday June 18, 2026 2:00pm - 2:45pm EDT
Ayrsley B

Therap AI

3:00pm EDT

Billing Quality Assurance

Thursday June 18, 2026 3:00pm - 3:45pm EDT

Ayrsley C

Dive into essential billing tools and best practices! We will cover key topics like using the Report Library and Billing Audit Guide, managing Service Authorizations, and leveraging the Resources Page to ensure an accurate and efficient billing process.

Therap Presenters

Whisper Ledbetter

Support Specialist, Billing Team, Therap Services

#N/A

Leon Odell

Senior Support Specialist, Billing & EVV, Therap Services

Thursday June 18, 2026 3:00pm - 3:45pm EDT
Ayrsley C

Billing

3:00pm EDT

Medication History & Daily MAR

Thursday June 18, 2026 3:00pm - 3:45pm EDT

Ayrsley B

Explore the dynamic capabilities of the Medication History and Daily MAR modules to master compliant medication management. We will review all the "bells and whistles," including the seamless interface with Drug Data Bank and Pharmacy Interface, intuitive color-coding for administration, and the ability to set up recurring and PRN medication schedules. Learn how these integrated features enhance...
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Therap Presenters

Fayonne Johnson

Associate Director of Support, Interoperability, Therap Services

Thursday June 18, 2026 3:00pm - 3:45pm EDT
Ayrsley B

Health Support & Tracking

3:00pm EDT

Beyond Words: The Power of Secure Video Documentation

Thursday June 18, 2026 3:00pm - 3:45pm EDT

Ayrsley A

Join us for a Hands-On session, designed to walk through the Secure Video Documentation modules. This session will allow you to use and enter data on your own mobile device using an available DEMO Account

Therap Presenters

Felicia Fox

Senior Support Specialist, Therap Services

Johanna Kroth, M.Ed

Senior Support Specialist II, Therap Services

Thursday June 18, 2026 3:00pm - 3:45pm EDT
Ayrsley A

Service Delivery & Documentation

4:00pm EDT

Closing the Loop

Thursday June 18, 2026 4:00pm - 4:45pm EDT

Ayrsley C

Close the Loop: Your Unanswered Questions

Therap Presenters

Caiti Woodburn

Assistant Director of Support, Therap Services

Julie Bowden

Business Development Territory Manager, Therap Services

Whisper Ledbetter

Support Specialist, Billing Team, Therap Services

#N/A

Rachael Tuck

Senior Support Specialist, EVV Team, Therap Services

Thursday June 18, 2026 4:00pm - 4:45pm EDT
Ayrsley C

General

4:00pm EDT

Return to the Basics - Things You Forgot from Your Implementation

Thursday June 18, 2026 4:00pm - 4:45pm EDT

Ayrsley A

Rediscover all the things you might have forgotten from early implementation. Join us as we look at using Splash messages, Sign-Up Agreements, Notifications and more to increase your overall usage of Therap!

Therap Presenters